IOOMOBILE welcomes all visitors to our website. IOOMOBILE is committed to ensuring the privacy and protection of all our customers.
IOOMOBILE values our customers’ trust and is committed to the responsible management, use and protection of personal information.
When you visit ioomobile.com you can be assured that we are committed to your personal privacy.
Should you have any questions or concerns regarding this policy, please contact us at [email protected]
In the process of engaging in commerce with the public, certain non-personal and personal information is gathered by our website.
This policy was developed with this goal in mind and outlines the guidelines in which we gather personal and non-personal information and the use of such information.
Requested Personal Information
IOOMOBILE collects information to support normal business operations and to improve your experience while visiting ioomobile.com.
Providing information including, but not limited to, your name, e-mail address, phone number, address, type of business, and customer preference is optional.
We do not store personal information on our website, for your protection and privacy, all personal information is redirected to an encrypted, secure site maintained by our order processing system.
For example, we request information from you when you:
Register for Membership
Register for a Partner Program
Register products for warranty
Participate in promotional offers
Send a message to Online Support
Subscribe to a newsletter or a mailing list
IOOMOBILE does not intend, nor design our Website, to collect personal information from children under the age of 13. If we learn that we have obtained such information, it will be deleted.
You may make corrections and updates to your personal information by contacting [email protected]
For the purposes of this statement, personal information includes your name, address, account information, company name, email address, telephone number and any other information which identifies you. "We, us, our" refers to IOOMOBILE and our affiliated companies. Non-personal information refers to all non-identifiable information such as your IP address, referring website, browser type, and navigation on the website as well as consolidated demographic information which does not contain individual information.
Your Right to Decline Communications
IOOMOBILE provides users with the ability to choose whether to receive communications from us or our partners. Only IOOMOBILE will send you information about our various products and services. IOOMOBILE provides users with the ability to choose whether to receive such mailings, when you provide your personal information. You may also opt-out of receiving further marketing communications by sending an email to [email protected]
Gathering of Personal Information
To provide you with the best service possible or to complete a transaction, IOOMOBILE gathers your information to both verify your identity (to prevent fraud) and to facilitate your request. By providing your information in association with your request you are giving us your expressed consent in using that information to provide you the service or transaction you requested. This information is not stored on our website but redirected to a secured site. Information collected in this manner is used solely for processing your request. We may collect and summarize this information in such a manner where no individual may be identified for statistical purposes to help us improve our business practices and provide better service to you.
Gathering of Non-Personal Information
As most other websites our website may collect information about you that cannot be used to identify you directly. This information is gathered to help us improve our website and our business practices. Most of this information is used in statistical models for our information and may be shared with our vendors, suppliers and third-party contractors to improve the website and continue to give you the best value in the products offered to you. Other uses may include this information to create limitations to specific IP addresses or URLs that have been known to create problems for us.
Access to and Releasing of Information
Order Processing: When you purchase from our website or retail location, your name, address, credit card number and amount purchased will be submitted to your financial institution to verify your identity and to authorize your purchase. We must also supply your name, telephone number, address and items purchased to third party shippers such as UPS to deliver your order to you. There may also be instances where we may drop ship directly from the manufacturer or one of our suppliers. In these instances they are the shipper for this order and given the same information.
Disclosure to Service Providers: IOOMOBILE may share your personal information with certain service providers in order to: provide products and services to you based on your request, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers, product service depots, warranty providers, and delivery services.
Any information our customers provide will not be used for other commercial purposes and will not be sold, rented, leased or forwarded to any third party.
Cookies and Tracking Technologies
“Cookies” are text files created by websites and stored on your hard drive. The purpose of cookies is to identify user preferences and thereby provide an easier, more personal Website experience. When using a public computer, most browsers will allow you to delete cookies after use.
We have many links on our site to third-party sites, most of these are vendor sites. We do not accept any responsibility or liability for these sites. We recommend you read the privacy statement for each site before supplying any information. Other third-party sites may link into our site; we have no control over these sites and likewise cannot assume any responsibility or liability. Some sites may give you a unique code, cookie or graphic which will uniquely identify you to them. These are used to track and possibly capture information you supply while on our site, though we endeavour to remove such access, you must take the responsibility to limit exposure to such practices. We suggest using a spy ware program to remove these programs on a regular basis and to visit our site directly.
We may disclose your information as permitted or required to by law; for example:
To a government institution or other person or entity that has asserted its lawful authority to obtain the information
Where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity
To comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
To comply with court rules regarding the production of records and information
To our legal counsel.
IOOMOBILE is the sole operator of the ioomobile.com Website.
Room 1104, Entrepot Centre
117 How Ming Street,
Kowloon, Hong Kong
Tel: 852-3182 8130
Email: [email protected]
IOOMOBILE reserves the right to modify this policy at anytime. You should visit periodically to review any changes.